✅ 1. TERMS & CONDITIONS
Welcome to steelgrip.co.in operated by us. By using or purchasing from this Website, you agree to the following Terms & Conditions.
1. Acceptance
By accessing this Website or purchasing any product, you confirm that you have read, understood, and agreed to these Terms & Conditions.
If you do not agree, please stop using the Website immediately.
2. Eligibility
You must be at least 18 years old to place an order.
If ordering on behalf of a business, you represent that you have authority to bind that business.
3. Product Information
We make every effort to display products, colors, descriptions, and specifications accurately.
However, minor variations may occur due to manufacturing changes, lighting, or screen differences.
We reserve the right to modify or discontinue any product at any time.
4. Orders & Acceptance
- Order placement does not guarantee acceptance.
- We may cancel or refuse an order due to:
- Stock unavailability
- Incorrect pricing
- Fraudulent or suspicious transactions
- Technical errors
- An order is considered accepted only when we send you a confirmation via email/WhatsApp/SMS.
5. Pricing & Payment
- All prices displayed on the Website are in INR.
- Prices may change without prior notice.
- Payment must be completed using approved methods:
- UPI
- Net Banking
- Bank Transfer
- You agree to provide complete and accurate billing information.
6. Shipping & Delivery
- Shipping timelines are approximate and may vary due to courier delays, strikes, weather, or other factors.
- Risk passes to the customer upon dispatch or delivery (whichever is earlier).
- Incorrect delivery details provided by the customer may result in delays or additional charges.
7. Cancellations
Orders cannot be cancelled once shipped.
Pre-dispatch cancellations may be allowed only if the order has not entered the packaging process.
8. Return & Refund
Return/refund terms are governed strictly by our Return, Refund & Cancellation Policy
9. Warranties
Products are warranted only as per the description on the Website or packaging.
We do not provide any additional warranty unless explicitly mentioned in writing.
10. Limitation of Liability
We shall not be liable for:
- Indirect or consequential damages
- Loss of business, profits, or data
- Physical injury resulting from misuse of safety equipment
Maximum liability will not exceed the amount paid for the product.
11. Intellectual Property
- All Website content including logos, images, text, product designs, and graphics is the property of Steel Grip
- You may not copy, modify, distribute, or use our content without written permission.
12. Prohibited Activities
You agree not to:
- Hack or disrupt the Website
- Copy product images for resale without permission
- Post misleading or harmful content
- Use the Website for unlawful purposes
13. Privacy
Your use of this Website is also governed by our Privacy Policy.
14. Governing Law
These Terms are governed by the laws of India, and legal disputes shall fall under the exclusive jurisdiction of courts located in:
[Your City / State — e.g., Delhi, Maharashtra, Gujarat, etc.]
15. Contact Information
[Your Company Name]
Address: [Company Address]
Email: [Support Email]
Phone: [Customer Care Number]
2. PRIVACY POLICY
Last Updated: [Date]
This Privacy Policy explains how steelgrip.co.in collects, uses, and protects your information.
1. Information We Collect
We may collect the following information:
Personal Information
- Full name
- Email address
- Phone number
- Billing/shipping address
- Payment details (processed securely by payment gateways)
Technical Information
- IP address
- Browser type
- Device details
- Cookies & analytics data
2. How We Use Your Information
Your data is used to:
- Process and deliver orders
- Maintain your account
- Improve Website functionality
- Provide customer support
- Send order updates or promotional offers
- Prevent fraud and ensure security
We never sell customer data.
3. Cookies
We use cookies for:
- Website analytics
- Login sessions
- Shopping cart functionality
- Personalization
You can disable cookies through your browser.
4. Sharing of Information
We may share limited data with:
- Courier partners
- Payment gateways
- Technical service providers
We do not sell, rent, or trade customer data to third parties.
5. Data Security
We implement encryption, SSL, and other security measures to protect your data.
However, no online system is fully secure, and users accept the associated risks.
6. Your Rights
You may:
- Request correction of incorrect information
- Request deletion of account data
- Opt-out of marketing communications
7. Changes to This Policy
We may update this Privacy Policy periodically.
3. RETURN, REFUND & CANCELLATION POLICY
We aim to provide high-quality products. Please read our return policies carefully.
1. Return Eligibility
We accept returns only if:
- Product is defective, damaged, or incorrect
- You notify us within 48 hours of delivery
- The product is unused, in original packaging, with tags intact
Non-returnable items:
- Used or worn safety equipment
- Customized or bulk-order products
- Items damaged due to customer handling
2. Replacement & Refund
After product inspection, we may provide:
- Replacement
- Repair
- Partial refund
- Full refund (in rare cases)
Refund will be processed within 7–10 working days to the original payment method.
3. Cancellations
- Orders can be cancelled only before dispatch.
- Once shipped, orders cannot be cancelled.
4. Wrong or Damaged Delivery
Please provide:
- Order ID
- Photos/videos of damaged items and packaging
4. DISCLAIMER
- Safety products must be used as instructed by the manufacturer.
- We are not responsible for injury caused by misuse, abuse, or failure to follow guidelines.
- Website information may contain unintentional errors or typos.
- We reserve the right to update specifications and pricing without notice.
